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Photo Fix with No Win No Fee

Photo Fix – no win no fee

When we photo fix at Red Rose Photos we do it because we’re passionate about your old photos. We genuinely have an interest in every single photo we restore and as our customers will testify we always make sure our customer feels valued and that they understand their old memories are important to us too.

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The dark side of photo restoration

A few weeks ago I wrote a blog article in relation to bad practices in the photograph restoration business entitled “the good, the bad and the ugly“. That article came about because of some bad practices I’d seen creeping in to our area of work. Unsurprisingly a few fellow restorers have echoed my concerns and what we’re essentially dealing with is rogue photo restorer/restorers who think the best way to obtain business is to irritate professional photo restoration services with underhand tactics. This irritation has been achieved in a number of ways – some I won’t go in to on here because I don’t want to give away the measures we now have in place to deal with the culprits – but one of the more common tactics has been the fake customer approach.

What happens is a customer will enquire about having a photo restored, a price will be agreed and we’ll go ahead with the photo restoration work. We then send a sample of the restored photo to the customer and we either hear nothing back, or they come back and say they’re not happy with it. We’ve even heard of occasions whereby a photo has been repaired and the customer has stated they’ve used another restorer instead because they preferred their sample. The suspicion is they haven’t and it’s just another ploy to get a restorer to waste their time.

What is clear and not in common with normal human behaviour is that when someone goes out of their way to enquire about an old photo being repaired they then don’t see it through to the end. What I mean by that is the vast majority of customers we deal with will contact us with a damaged photo and we’ll take a look at it for them, quote a price and await the go ahead. They’ll then give us the go ahead and the restoration work goes ahead. At that point there’s the groundwork the customer has put in in approaching us and sending us the damaged photo. We’ve then conversed and agreed a price. For us to then restore the photo for them and send the sample to them and hear nothing back is not normal behaviour. Most people, even if they’re unhappy with the restoration work will reply and say what the issue is. To not reply at all is extremely suspicious and is an immediate red flag to underhand tactics.

How long does it take to fix photos?

I could be blunt and say, how long is a piece of string? However, being serious a good adage would be how long does it take to fix a car? Sometimes it can take twenty minutes and sometimes it can take a few hours. Of course that’s dependant on whether you’re using a reputable mechanic but coming back to photograph restoration I can honestly state that there is a professionalism across the top businesses that you’ll never have to worry about being over charged. The truth is a photo fix project will be dependant on the damage to the photo and an experienced photo restorer will have a good idea of price against time as soon as we look at your damaged photo.

Developing the absence of England from the world cup, they didn’t actually enter their first world cup until 1950. By which time Uruguay, France and Italy had already won the world cup once – the tournament was cancelled in 1942 and 1946 due to the war. The reason England didn’t enter until 1950 was because they had withdrawn from FIFA in 1920. This was partly because they opposed playing against countries they’d fought against in the First World War and partly because they opposed foreign involvement in a sport they had invented. This arrogance/ignorance meant England missed out on thirty years of acclimatizing to world football. One could argue they never caught up.

So in answer to the question, I’d estimate that anywhere between half an hour and two hours would be the average time to restore a photo – and that doesn’t include all the contact with the customer quoting for work, sending samples etc. When you look at it like that you can see how much time a photo restorer loses when they’re subjected to fake customers.

Flawless Photo Restoration

Life isn’t perfect and although any reputable business should always strife to get it right first time, there will always be occasions when something isn’t quite how a customer would want. That’s what makes life so unpredictable and interesting, the knowledge that everyone is different and has differing perspectives on things. And that’s why on the rare occasions a customer isn’t quite happy with the work we’ve carried out we’ll make sure we work on it for them until they are. The restored photo we send our customers is called a sample because it’s not necessarily the finished article. The finished photo is only finished when you the customer are happy with the work and we’ll work on it with your instructions until we reach that perfection.

 no win no fee photo restoration

No Win no Fee

This approach is quite rightly shared across the photo restoration industry. Most businesses won’t take payment until you the customer is totally satisfied with the sample of the photo that’s been repaired and I’d personally have concerns about businesses that don’t offer that service. My view is it’s a two way street, you trust us with your precious memories and we agree to take care of them and restore them to their former glory. You in turn agree to pay us for our professional service once you’re happy with the service we’ve provided. Yes it’s open to abuse when people like I’ve mentioned above pose as fake customers to waste the time of their competitors. However, it’s a unique and trusting part of our industry that I would hate to see us lose.

So remember, if you want to restore old photos you can send your photos to us at and we’ll provide you with a free no obligation quote. If you then decide to go ahead we’ll restore your photos and then send you a sample of that restoration work. Only when you’re happy with the photo fix will we request your payment.

Thanks for reading.

by Brent Di Cesare

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